Conflict Resolution: You are Right and So is He

Judith Peck, Ed.D.

You are absolutely right in the dispute, no question. He has inflicted a wrong-doing upon you, the logic of which is obvious. He is simply too thick-headed to see it; lives in his own world; blind to the truth; unwilling to face facts. Those are the facts as you see it, the sub-text: he doesn’t give a hoot about your feelings, doesn’t care about you, let alone love you, let alone like you. But there he is, claiming the exact same hard-fact complaints about you. Only the subtext isn’t there because men are trained to keep feelings un-watered—no tears—and these dry up  unrecognized as living things.)

Could both of you be right? Yes, because the logic of the situation belongs exclusively to each of you and is different for each of you. That logic, which brought on the firestorm, began with a hypothesis. From that, your argument and his proceed on their  own trajectories through to the blow-up finale. Without hearing (e.g. listening) to the other’s hypothesis and following its logic to the end, both of you have nothing to grasp at but anger.

Okay, here is an example: He wants to stay home and watch the playoffs on Sunday; she wants to accept her parent’s invitation to come for dinner before they leave for Florida. His hypothesis and the logic that follows is he works hard all week, Saturdays is full of the chores (she gives him) and come Sunday he is entitled to relax and do something he likes. Her argument: she needs to accept the invitation; her parents have given her so much and here  they are leaving for the whole winter. Each is right, traipsing along the yellow brick road of their arguments. But here come the side-paths the two stumble on, as neither one truly hears the other and their anger escalates: all you do Sundays is lie on the couch, she says, you should exercise, just look at that belly. He says, Your father is a grouch and never approved of me, and your mom makes pot roast for dinner when she knows I like steak. She counters defending her dad’s naturally gruff nature and her mom serving soft food for the man’s dental problems while he defends his bodily contours, and they’re off. Something has to intervene to help as the trail of logic hits a blockade and neither of their personal GPS’s work.

Enter empathy. That is, achieving the insight to understand why the other one feels wronged; stepping into the other’s reasoning; creating a bridge on which to move. This is hard for adults to do in the throes of anger and resentment. It’s impossible for young children in their disputes because they lack the maturity and experience to cultivate empathy (though parents can cultivate this—giving them the responsibility for feeding and walking a pet, for example, to feel its needs.) So, how should the couple disputing play-offs versus family obligation proceed?

First: Let go of who is right. That’s because both are. Their feelings are truthful.

Second: Start moving across the empathy bridge by accepting that truth. He feels he deserves to do what he wants on Sunday plus he remembers watching the games with his father every Sunday plus seeing the play-offs is a matter of urgency—no matter to her that all that running around after a ball is ridiculous. She feels guilt from a history of rebelling against her parents plus she rarely visits them in Florida while her sister does it routinely plus her mother loves making pot roast for family which she calls her signature dish—no matter to him she should grow up already.

Third: Now that they are traversing the empathy bridge they make an honest effort at listening; truths of the past they never thought about may even emerge to change an argument to enlightenment.

Fourth: Accepting #’s 1, 2 and 3, they set about finding a resolution. This might be her coming to dinner and him arriving later after the play-offs. She explains to her folks its importance to him. He waits for the results but not the post mortem commentary and arrives in time for a signature lemon meringue pie to wish the folks well in Florida.

Sometimes, unfortunately, resolution of a conflict is not wanted. This happens when chronic argument deteriorates to become the event that excites, when asserting power and inflicting emotional pain becomes the goal. Or to a lesser and more common situation, when winning an argument takes precedent over the health of the relationship.

As adults, we have the maturity to acquire empathy and the wisdom and skill to use these in interpersonal relationships. It takes all three—maturity, wisdom and skill—to accept that people form their opinions from personal perspectives. They create their hypotheses to support those perspectives and make logical statements supporting this. Conflicts that ensue because of a counter perspective and a disputed logic can be resolved with no one shamed or blamed, by crossing the empathy bridge. To be able to do that leads to one of life’s greatest pleasures, fully enjoying the company of others. Especially, a partner.